Refund Policy

1. What you buy

You buy a subscription to BeforeAfterLab Pro, billed weekly (USD 4.98), monthly (USD 9.80) or yearly (USD 59.80). Pro removes the corner mark from exports and lifts the daily export limit. There is no per-file purchase and no credit balance: cancelling simply stops the next renewal.

2. Try before you pay

Every layout, every template, the slider preview and the GIF and video export work without paying, and the first clean PNG export each day is free. If you are unsure whether the tool does what you need, use it for free first.

3. When we refund

| Situation | What we do | |---|---| | You were charged twice for the same period | Full refund of the duplicate | | You were charged after cancelling | Full refund of the charge that should not have happened | | Unauthorised charge on your card | Full refund once we verify the account | | First payment of a new subscription, within 7 days | Full refund on request, once per account | | Renewal charge, within 3 days, Pro features not used | Refund at our discretion, normally granted | | You simply stopped needing it mid-period | No refund for the remaining days — cancel instead and keep access until the period ends |

4. How to request a refund

Email support@beforeafterlab.com with:

1. the email address on the account,
2. the order or subscription number (Account → Billing),
3. the date and amount of the charge,
4. one sentence on what went wrong.

You can also cancel the subscription yourself at any time under Account → Billing; cancelling is not the same as a refund and takes effect at the end of the paid period.

5. How long it takes

We reply within 5 business days, usually faster. Approved refunds are issued through the same payment provider that took the payment. The money reaches your bank or card 5–10 business days after approval; some banks take longer. We cannot refund to a different card or account than the one used to pay.

6. Cancellation vs refund

• Cancel — stops future charges; access continues until the end of the period already paid for.
• Refund — returns money for a charge. Refunds are governed by this policy, not by the fact that you cancelled.

7. Chargebacks

If something looks wrong with a charge, write to us first. We answer billing questions within 5 business days and will correct a genuine error. A chargeback opened before contacting us may suspend the account while the bank investigates, and any refund then depends on the outcome of that dispute.

8. Changes to this policy

We may update this policy; the date at the top changes when we do. The version in force is the one published on this page when you are charged.

9. Contact

support@beforeafterlab.com — see also our Terms of Service and Privacy Policy.